Description

Overview

Assists the Golf Professional Staff in managing the daily golf shop operations, including player tracking, merchandising, tournaments and special events and office administration.

Experience Required

• Personable, approachable and socially engaging.
• High degree of professionalism and commitment to excellence and high standards.
• Detail-oriented and able to prioritize workload, managing multiple tasks simultaneously with limited supervision.
• Versatility, flexibility and a willingness to work a combination of weekends and weekdays.
• Ability to prioritize tasks in a fast paced working environment.
• Ability to integrate quickly with a team to accomplish operational goals.
• Ability to safely drive golf carts and utility vehicles, clean and clear driving record.
• Creativity in merchandising, organizing.
• One (1) year of customer service experience, preferably in the hospitality or retail industry.
• Demonstrate effective communication skills, both oral and written, and possess basic math and literacy skills to comprehend and implement golf rules, regulations and policies.
• Must have an understanding and knowledge of golf, willingness to learn/become familiar with activities including equipment, clothing, shoes and golf terminology.

Excellent personal appearance and hygiene habits. Physically fit: to stand, bend, lift and maneuver items throughout a standard workday.

Essential Responsibilities

• Provide excellent customer service to members/guests, internal staff team members and ensure satisfaction through prompt, efficient and friendly service.
• Complies and enforces operating policies, procedures and training for areas of assigned responsibility, including POS procedures, customer service training, work schedules, slow play guidelines, etc.
• Implements and monitors daily tee sheets to increase utilization.
• Responds to and resolves inquiries, questions and complaints from members/guests regarding policies and procedures, course conditions, speed of play, customer service, etc., and refers to the Director of Golf as necessary.
• Serve as course Marshall, monitoring the schedule and pace of play.
• Work at times as Driving Range or Golf Cart Attendant as required during rush/peak periods/events.
• Keep the Golf Shop neat and clean, inside and outside.
• Promotes a clean, safe and healthy work environment for members, guests and employees. Promptly address critical safety issues and reports all concerns to Director of Golf.

Performs other related duties as assigned.

Benefits

• Practice and Playing Privileges at discression of Golf Professional Staff.
• Meal while on duty.
• Discounted Golf Merchandise/Apparel