Description

Organization Description

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Employer Description

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Job Responsibilities:

The Business Analysis Associate I supports operational activities and/or change initiatives by leveraging technology, data and/or processes to deliver results, identify root causes, define business requirements, and analyze technical or operational impacts. Designs and develops solutions in support of the implementation of business strategies. Conducts analysis and uncovers patterns leading to new questions and solutions through data collection, integrity, utilization, requirements and analysis. Produces reporting and communications in support of operational or change initiatives. Works with data sets from varied sources, systems and tools. Partners with stakeholders to support finance, control, legal and/or regulatory needs, as well as change control and readiness.

Responsibilities:

* Manages or contributes to delivery of information, insights, and solutions that inform business strategies and decisions.

* Defines business requirements, performs analysis and root cause identification in support of operational controls and readiness, as well as change initiatives.

* Gathers and analyzes information and processes of moderate to high complexity to solve unstructured business problems.

* Interprets information and recommends solutions through analysis, modeling, visualization, and communication.

* Leads or participates in operational, financial, and technical activities to ensure cross-team alignment, while ensuring adherence with legal, controls, and regulatory guidance.

* May directly or indirectly manage team of resources.

Skills and Capabilities Required:

Leadership Skills:

• Influence and empower internal and external contacts to promote a winning culture
• Provide feedback and communicate, in accordance with supplier management policies, directly to/with external partners in various levels and functions
• Influence change across various functional teams

Customer Focus

• Maintain customer experience and satisfaction in performing activities and solutions
• Operate with urgency and meet deadlines
• Focus on the organization's business goals along with procedural and regulatory requirements

Communication Skills

• Strong verbal and written communication skills
• Ability to prepare material and facilitate meetings with Senior Leadership
• Relationship & conflict management

Problem Solving Skills

• Ability to delegate and monitor tasks
• Align project goals in line with overarching strategic business objectives
• Resolve complex and escalated problems and inquires related to technology/supplier management
• Prioritize diverse workloads
• Proposing and enforcing the necessary controls for risks inclusive of technological risks, data security, privacy, etc.
• Responsible for decisions that are guided by policies and regulatory requirements which impact operational performance and processes

Analytical Skills

• Collect and analyze information relating to technology, resiliency, business continuity planning or other business areas as assigned, and provide regular, prompt & relevant communications or reports to stakeholders
• Support the review of all vendor-related business incidents to identify the root causes, impacts and actions, perform incident trend analysis and systematic problem identification, correction and prevention
• Understand technical, resource and schedule implications of business decisions or process/technology changes and proposing appropriate and effective solutions, technology- or business-wise. This includes the ability to present said solutions in a variety of forum and media (both standard and/or customized forms) and with a variety of audience which may involve senior business leaders or external stakeholders to gain buy-in, approval or participation
• Learn and understand new or industry-wide technologies or business solutions and assess relevance and impact to the business
• Participates in development and improvement of operational performance goals and execution of strategy
• Specialized knowledge in firm policies and operational procedures that allows for independent thought and action on important team activities
• Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

• Advanced proficiency with computer functions, contact center and business processing tools strongly preferred
• Fluency in Windows Operating Systems and Microsoft Office tools

Work schedules will be Monday through Friday but timing may vary

Qualifications Required:

• Must have expertise in contact center technology and solutions, such as telephony and voice capabilities, chat platforms, network/server configuration/management/solutions, network and information security and has 2-3 years of experience in the said field
• Must have 2-3 years of experience and track record in delivery results from project management, adapting industry-standard methodologies such as Six Sigma, SCRUM, etc
• Must have 2-3 years of managerial experience
• Preferred to have to 2-3 years of supplier management experience
• Preferred to have 2-3 years of experience supporting a financial, or financial technology organization
• Ability handle various, concurrent tasks and projects
• Advanced knowledge of quality and business processes
• High School Diploma or equivalent required, Bachelor's Degree preferred

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They're able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

About the Team

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.