Description

Summary

Supervise daily F&B operations, establishing and maintaining policies and procedures
• Maintain floor presence during service hours, assisting with needs of the operation
• Interact with guests to investigate and resolve complaints regarding food quality, service, or accommodations
• Perform and assist in some service tasks, such as assisting guests, re-stocking, counting inventory, bussing/food running, and cashier duties when necessary
• Monitoring set up and maintenance of department to ensure all side work is complete
• Ensure associates are kept informed of any changes in policies or events.
• Ensure that department goals are communicated, understood, and met by all employees
• Assist in constructive feedback conversations with associates
• Responsible for engaging the guests at every table with friendly dialogue
• Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements
• Directly working with the management team in the development, implementation, and maintenance of quality service standards
• Ensuring food and beverages are being served in a professional and timely manner
• Assist in service training and completion of daily shift
• All other tasks and duties as assigned

Qualifications

Experience working in a restaurant, F&B and supervisory experience preferred
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Knowledge of POS Systems (Micros Preferred), & MS Office (Excel, PowerPoint and Outlook).
• Must possess a positive attitude and excellent telephone etiquette.
• Must be able to quickly adapt to effectively using new software products.
• Must be dependable and available to work weekends, nights and/or holidays based on business demands.